A single digital backbone connecting HungerStation, every 3PL partner, and every rider — compliance, inventory, and workforce management under one platform.
700+
3PL partners in KSA
100 SAR
per 3PL / month
3
Solutions in one license
BoolangaPrepared for HungerStation · April 2026
Context
The problem with the current 3PL model in KSA
HungerStation's 3PL model creates operational blind spots that cost money, create risk, and leave every stakeholder working without a shared system of record.
Current flow — no digital backbone
HungerStation Sells gear to 3PLs
→
~700 3PLs Buy gear, distribute manually
→
Riders Receive gear via WhatsApp/paper
Compliance (Captains) Checks via Boolanga app ✓
↛
Gear lifecycle data MISSING — no connection
🏢
HungerStation's blind spots
No visibility into whether 3PLs actually distribute gear to riders
No data on gear lifecycle — nobody tracks expiry or replacement timelines
Deduction disputes between HS and 3PLs are resolved with spreadsheets
Compliance checks happen but are disconnected from gear records
Cannot score or rank 3PLs based on operational performance
🚚
3PL pain points
No proof of gear distribution — when a rider says "I never got it", the 3PL has no defense
Deduction overcharges from HS with no audit trail to dispute
Rider clearance is manual — gear returns tracked in notebooks
No way to demonstrate compliance to HS or regulators
Each 3PL reinvents the wheel with 20-50 riders
The solution
One platform. Three products. Every stakeholder connected.
The 3PL Operations License gives every partner the exact same digital tools that power Talabat's rider gear operations across 8 MENA markets — proven at scale.
Every rider — onboarded digitally, gear tracked, appointments managed
40 sec
Rider onboarding time
40%
Compliance check growth YoY
8
MENA markets live
100%
Digital audit trail
Included at no cost
Compliance App 2.0 — the full upgrade, delivered free
HungerStation previously requested these enhancements to the existing compliance solution. As part of the 3PL Operations License partnership, Boolanga will deliver every item below at no additional cost to HungerStation.
12
New modules
FREE
For HungerStation
2.0
Faster, optimized apps
1Clock In / Clock Out
Captains clock in and out with compliance verification built into the shift start.
Time and date stamp on every shift
Selfie verification at clock-in
Vehicle photo capture (cleanliness and compliance check)
2Rider Information Search
Find any rider instantly — two search methods for field flexibility.
Search by Rider ID
Search by Plate Number (synced via Rooster per rider)
3Configurable Questionnaires
Fully dynamic, logic-driven questionnaires that adapt to your compliance needs.
OMS and compliance app 2.0 — faster and fully optimized
Why free? These upgrades strengthen the compliance layer that HungerStation already uses. When combined with the 3PL Operations License (paid by 3PLs), the entire ecosystem becomes more valuable — better compliance data, connected gear records, and a complete picture of 3PL performance. HungerStation gets a significantly upgraded product at zero additional cost.
Who gets what
Every team, every role — mapped to their tools
The license distributes value across five stakeholder groups. Here is exactly what each team receives.
🏢
HungerStation HQ
FREE Compliance 2.0 + aggregated data dashboard
Full Compliance App 2.0 upgrade — 12 new modules at no cost
Aggregated gear lifecycle data across all 700+ 3PLs
Compliance coverage metrics by 3PL, by city, by week
3PL performance ranking — composite score for benchmarking
Deduction reconciliation — single source of truth
Gear cost optimization data — lifecycle, exchange frequency, loss rates
Scheduled exports — automated weekly/monthly reports by email
🛡
HS Compliance Team (Captains)
UPGRADED FREE Compliance 2.0 with all new modules
Clock in/out with selfie and vehicle photo verification
Rider search by ID or Plate Number
Configurable questionnaires with dynamic logic
Equipment view — see rider gear record during field checks
Accident and incident reporting with media attachments
Book gear appointments — scheduled, efficient, dignified
View assigned gear — see exactly what equipment is in their name
Report accidents through the Hub
"I Am Here" check-in at warehouse — staff gets notified
Transparent deductions — no surprise charges without proof
Product 1 of 3
Inventory OS — from spreadsheet to digital backbone
Every piece of gear tracked from warehouse shelf to rider back to clearance. Photo-confirmed, timestamped, defensible.
Rider onboarding in 40 seconds
Search the rider by ID. The app displays each eligible gear item one by one. Select sizes, confirm issuance, take a photo of the rider with all received items. The entire kit is digitally assigned.
If an item is out of stock, the app tracks the gap and unlocks the missing item exchange when stock arrives.
Photo-confirmed gear acceptance
Every gear handoff requires a confirmation photo and a digital checklist. The rider and the 3PL both have proof of what was distributed, when, and in what condition. This is the single artifact that settles deduction disputes.
Clearance — riders leave, gear comes back
When a rider's contract ends, the clearance process records every returned item. Returned gear is categorized: reusable (back to stock), disposed, or transferred to another rider. Missing items trigger automated deductions with photo evidence.
Stock management at a glance
Each 3PL gets a real-time view of their warehouse stock per SKU, per size. Weekly stock checks, correction requests that flow through OMS approval, and top-up ordering to the central warehouse.
Gear metrics dashboardTotal issued, onboarding vs replacement, cost savings
Deduction metricsPenalties by type, sliding scale, filterable by 3PL
Rider metricsRiders served, peak hours, period comparison
Product 2 of 3
Compliance auditor — field checks connected to gear data
HungerStation's Captains already use this app. With the 2.0 upgrade (delivered free), compliance checks now link directly to gear records, geo-locations, quests, shifts, and a full performance backend.
Three-category rider checks
Every field check covers Appearance (uniform, branding, ID), Hygiene (cleanliness, food safety), and Vehicle (condition, plates, safety equipment). Each question is scored, every answer timestamped, photo evidence captured.
With the 2.0 upgrade: configurable questionnaires, rider search by plate number, and equipment view showing what gear the rider actually has.
Captain performance scorecard
Every Captain is measured on a weighted scorecard: number of audits (monthly target), accuracy (rated by supervisor with accept/reject/modify tracking), rider survey scores, ad-hoc quest completion, and attendance via clock-in/out.
The dashboard surfaces the best and worst performing 3PLs, violation reports, and full compliance rate breakdowns.
Product 3 of 3
Rider Hub — the rider-facing layer
Riders book their own gear appointments, view their assigned equipment, report accidents, and check in when they arrive. No phone calls, no walk-ins, no chaos.
Self-service appointment booking
Rider enters their ID, selects the service they need (new gear, exchange, clearance, size swap), picks an available time slot, and confirms. The 3PL warehouse sees the booking in the Inventory App and can prepare in advance.
Riders can reschedule or cancel. No more riders showing up unannounced.
Rider loginRider ID + verification question
My gearRider sees their assigned items
"I am here" check-inNotifies warehouse on arrival
3PL experience
What each 3PL sees in their OMS portal
Every 3PL gets a restricted but powerful view of the OMS — scoped to their own riders. Full gear history, deduction transparency, clearance status, rider profiles.
OMS section
What it shows
Why the 3PL cares
Gear Metrics → List
All assigned gear for their riders
Proof of every distribution — timestamp, size, photo
Deduction Metrics → List
Lost, missing, force-terminated deductions
See exactly what they are being charged and why
Deduction Metrics → Due List
Expired contracts needing clearance/extension
14-day grace period warnings — avoid surprise deductions
Rider Metrics → List
Full rider profiles with gear history
Complete record per rider — onboarding, exchanges, returns
Clearance
Clearance status and records
Track which riders have been properly cleared
3PL OMS portalRestricted view, scoped to their fleet
3PL assign listEvery gear item issued to their riders
3PL deductions viewTransparent breakdown per rider
HungerStation view
The aggregated intelligence layer — free to HungerStation
When 700+ 3PLs operate on the same platform, HungerStation gets a dashboard it has never had: real-time visibility into gear operations, compliance performance, and 3PL quality across the entire KSA fleet.
3PL performance ranking
Composite score per 3PL
Gear compliance rate
Timely exchange rate
Clearance completion rate
Deduction ratio
Gear cost intelligence
Total gear spend per 3PL
Cost per active rider
Reuse rate and savings
Loss/disposal benchmarks
Lifecycle optimization data
Compliance coverage
Checks per 3PL per week
Failed checks by category
Gear check linked to records
Rider survey scores
Captain utilization
Operational dashboards
Rider onboarding speed
Deduction reconciliation
Due list / overdue riders
Stock levels across 3PLs
Scheduled exports by email
Gear metrics — aggregatedTotal distribution, onboarding vs replacement
Deduction metrics — by 3PLFinancial impact with filterable breakdown
Rider profile — central recordGear, operations, photos — one source of truth
The flywheel effect: 3PLs pay 100 SAR/month → they onboard riders digitally → gear lifecycle data flows into the platform → HS gets aggregated visibility → HS uses data to score 3PLs → top-performing 3PLs get rewarded → more 3PLs adopt → data gets richer → HS gets more value — without paying a single riyal more.
Commercial
3PL Operations License — pricing
One price. One platform. HungerStation mandates adoption — every 3PL operates on the same standard.
Gear issuance, exchange, clearance with photo proof
Stock management tools
Deduction transparency and protection
Weekly automated reports
2FA secured access
0 SAR
Cost to HungerStation
FREE
Compliance 2.0 upgrade
How the mandate works: HungerStation mandates that all 3PL partners use the Boolanga Operations License as a condition of their partnership agreement. Each 3PL pays their own license fee of 100 SAR/month. HungerStation receives the full Compliance App 2.0 upgrade and aggregated data dashboard at no cost.
For the 3PL: 100 SAR/month is less than the cost of a single disputed deduction. One prevented overcharge pays for an entire year of the license. And for the first time, the 3PL has legal-grade proof of every gear transaction.
Rollout
Implementation timeline
A phased rollout starting with 10-15 pilot 3PLs, validating the model, and scaling to the full fleet within 90 days.
Phase
Timeline
Actions
Milestone
1. Alignment
Week 1-2
HS and Boolanga align on 3PL mandate language, select 10-15 pilot 3PLs (largest fleets), configure market-specific gear items, begin Compliance 2.0 deployment
Signed agreement, pilot list confirmed
2. Pilot
Week 3-6
Onboard pilot 3PLs, train warehouse staff on Inventory App, activate Rider Hub, link compliance data, roll out Compliance 2.0 to Captains
10-15 3PLs live, Compliance 2.0 active
3. Validate
Week 7-8
Review pilot data with HS — deduction accuracy, onboarding speed, compliance coverage. Adjust configuration. Collect 3PL feedback.
Pilot KPIs hit, 3PL testimonials
4. Scale
Week 9-12
Roll out to full 700+ fleet in batches (100-150 per week). Automated onboarding. HS mandates adoption in 3PL agreements.
Full fleet live, HS dashboard at scale
5. Optimize
Ongoing
3PL performance scoring live, quarterly business reviews, feature iteration based on HS priorities
Continuous improvement cycle
Reporting engine
30+ exportable reports — from every module
Every metric, every list, every audit trail is exportable. Scheduled exports deliver reports to inboxes automatically.
Category
Key reports
Audience
Gear metrics
Gear distribution per rider, 3PL issuance report, assign list export, expired gear report
HS3PL
Deductions
Deduction report by 3PL (ZIP per 3PL), deduction rider report, overdue rider report
HS3PL
Returns
Returns overview, cancelled returns, return export by rider
HSInventory
Exchanges
Exchange overview by item, exchange export by rider
